Available for same day / next day pick up1-4 days delivery (Metro Manila), and 5-15 days delivery / LBC branch pick up (Provincial).  |  Open for pick up on Mon-Fri 9am-5pm, Sat 9am-3pm, except 12nn-1pm. Closed on Sundays.

Available for same day / next day pick up1-4 days delivery (Metro Manila), and 5-15 days delivery / LBC branch pick up (Provincial).  |  Open for pick up on Mon-Fri 9am-5pm, Sat 9am-3pm, except 12nn-1pm. Closed on Sundays.

COVID-19 FAQs

April 15, 2020

Hey Super! We are still here to serve you.

Here are some frequently asked questions about our processes in light of the COVID-19 situation. If you have any other questions after reading through these, feel free to shoot us a message! 

Do you still deliver during the lockdown?
Yes! 
Metro Manila: Shipping usually takes 1-4 business days. Shipping fee is Php 160.
Provincial: We deliver our dry goods via LBC. Due to the ECQ, LBC can usually deliver to your closest LBC branch which you can find here: https://www.lbcexpress.com/beatcovid19. You can use that branch address as your delivery address. They also can try to deliver to your door but according to the feedback we've gotten, more often than not- the order is redirected to the nearest LBC branch. 
Can I pick up my order?
Within Metro Manila we accept orders for PICK UP via Grab/Lalamove/etc.
Simply place an order at thesuperfoodgrocer.com. Payments can be made via online bank transfer (BPI/BDO), Paypal, or credit card. 

Orders are available for the same day pick up (for orders paid before 12nn) and next day pick ups (for orders paid after 12nn). Regular pick up times are Mondays to Fridays (9am - 4pm) and Saturdays (9am - 3pm), except 12nn - 1pm.

Pick ups are from 56A 12th St., New Manila, Quezon City (Grey gate). It's 'The Superfood Grocer' on Maps. You may pick up your order personally or through a Grab/Lalamove/Happy Move/Angkas/Mr. Speedy/etc. 

For third party couriers, please INCLUDE YOUR NAME AND ORDER NUMBER in the notes of the pick up for a quicker transaction. Contact name to be entered is 'The Superfood Grocer' and contact number is +63917 874 7708. Once your courier has been booked, please send a screenshot of the details to our social media channels (@thesuperfoodgrocer on Instagram and Facebook), or to our Viber +63998 272 4631 (Smart) or +63917 164 6599 (Globe).

Outside of Metro Manila, we deliver via LBC. We charge Php 200 for the shipping fee and shipping time is around 5-15 days.


What are your products and how much? 

Here are the links to our different product lines. Please note that numerous products have different size availabilities.

How do I place an order?

Simply place an order at thesuperfoodgrocer.com. Payments can be made via online bank transfer (BPI/BDO), Paypal, or credit card. For cash payments, you may pay Cash on Pick Up, Grab Pabili, or Lalamove Purchase. 

Where is the pick up location? How do I pick up my order? 

Metro Manila orders:Orders are available for the same day pick up (for orders paid before 12nn) and next day pick ups (for orders paid after 12nn). Regular pick up times are Mondays to Fridays (9am - 4pm) and Saturdays (9am - 3pm), except 12nn - 1pm. 

Pick ups are from 56A 12th St., New Manila, Quezon City (Grey gate). It's 'The Superfood Grocer' on Maps. You may pick up your order personally or through a Grab/Lalamove/Happy Move/Angkas/Mr. Speedy. 

For third party couriers, please INCLUDE YOUR NAME AND ORDER NUMBER in the notes of the pick up for a quicker transaction. Contact name to be entered is 'The Superfood Grocer' and contact number is +63917 874 7708. Once your courier has been booked, please send a screenshot of the details to our social media channels (@thesuperfoodgrocer on Instagram and Facebook), or to our Viber +63998 272 4631 (Smart) or +63917 164 6599 (Globe).

 

Where are your branches/physical stores/resellers?

Our order pick up hub is 56A 12th St., New Manila, Quezon City (Grey gate). It's 'The Superfood Grocer' on Maps. 

We are available in numerous supermarkets across the country but we cannot assure the quantity of their stocks. We recommend calling ahead and inquiring at the specific branch. 

Do you deliver outside of Metro Manila? 

 

Yes! We deliver our DRY GOODS via LBC for Php 200. Due to the ECQ, LBC can usually deliver to your closest LBC branch which you can find here: https://www.lbcexpress.com/beatcovid19. You can use that branch address as your delivery address :)

They also can try to deliver to your door but according to the feedback we've gotten, more often than not- the order is redirected to the nearest LBC branch.

Shipping fee is Php 200 and takes around 5-15 business days depending on location.

What are your store hours? 

We're open Mondays-Fridays (9am-4pm) and Saturdays (9am-3pm), except 12nn-12pm, for order pick ups. Unfortunately, we don't accept walk-ins at this time. 

What are your methods of payment? Do you have COD?

Payments can be made via online bank transfer (BPI/BDO), Paypal, or credit card. 

For cash payments, you may pay Cash on Pick Up, Grab Pabili, or Lalamove Purchase. 


That's it!

We hope these answer some of your questions! If you have any further questions or concerns, drop us a line at our social media channels (@thesuperfoodgrocer and @superscoopsdairyfree). 

 

Keep strong! We're all in this together.